Tuesday, February 3, 2009
I just moved house for the tenth time in 15 years. I can assure you I'm over it and I'll never do it again.
The stress is enormous. The logistics of buying and selling - particularly when dealing with banks, conveyancers and loan brokers - are extremely complicated, while the process of packing, organising removalists, changing addresses, moving, picking up keys, signing various documents signifying who knows what and then unpacking and settling in (with a 3 year old and a cat in horrendous heat) is a veritable nightmare.
What I didn't need was additional grief from Telstra. But really, what else should I have expected? I attempted to complete a 'move request' online, where you could migrate your home phone, mobile and internet all on one form. A brilliant idea which, of coure, didn't work. So I called the number specifically relating to moving. Moving house? Call this number. When I did, I just ended up in the same old queue with the same old menu. I waited a good ten minutes before it was answered. When it was, I dealt with a lovely guy who was more than willing to help, was sympathetic to the online request being faulty and was polite. He put through the request and said everything would be fine and when I moved in to the new address, all I had to do was call the bigpond number and they would 'flick the switch' and I'd have my internet.
I called the number the day after moving in. The lovely girl based in Darwin said the home phone and mobile were done but there had been no request for the migration of the internet. She offered to put through the request then and there. For some strange reason it took 15 minutes of holding and listening to awful music and telstra ads. When she came back she said the internet would be up and running in 3 working days once she's processed the codes, whatever that means. In 3 working days it was, of course, not up and running at all. So I rang again. Unbelievably, the guy I spoke to this time said there still had been no move request. This is where simmering anger suddenly exploded. I demanded an explanation, got nothing near it and was promised (after another 15 minute hold) that it would be 'up and running' in 3 working days once he'd processed the codes.
That was yesterday. It works now. And they gave me a month's rebate. Aren't they great?